We’re not strict, sometimes we allow up to 3 or even 4 hours a month if it’s not a continual thing. If the update, change or work is considerably more than 2 hours or if it’s happening on a continual basis then additional fees may be required to get the work done.

In some cases hosting will say they backup your website when they only backup the files. You’d need both the files and the database to restore your site if it is compromised. Even if they backup both, their backup is not always as accessible as you might want it to be and if you’re site gets hacked then the backup wouldn’t always help. There’s a major benefit to having a manual backup kept independently of hosting. We could restore the backup even if you chose a different hosting provider.

Some hosting plans are more open than others; cpanel hosting is more open than managed WordPress hosting. Regardless of the hosting you have, we can provide the service described above. Even without cpanel or file manager access we can backup the site (both files and database) with a WordPress plugin.

The “basic performance package” is a multi-page checklist that our developers go over to make sure your site is running properly. The list includes items such as reducing image size or improving loading sequence to make your site load faster and properly. Nothing can replace better hosting, but these tasks will improve what you have considerably if they’re not already done once we start managing the site.

The “basic security package” is a multi-page checklist that our developers go over to make sure your site has proper security measures. It does not replace services like an independent firewall, but it will improve the security of your site over what WordPress provides “out of the box”. The list includes items such as adding CAPTCHA to forms or changing the login user name to something besides “admin”.

No problem, we can build one for you. Contact us today so we can go over the details.

Creating content is an additional service, but yes, we can! We recommend posting a blog article at least once a week to stay competitive. We can create text, graphics, audio or video content. If you want video, then we suggest posting to YouTube first, then creating a blog post which also syncs to Facebook and other social media.

Between 1-24 hours. During holidays or when developers are on vacation it can take up to 48 hours. If the content you’re sending are blog posts, then a good way to do it is to submit all the content for the entire month at the beginning of the month and we can schedule it it out to post at the best times of the day for social media.

Send us your website address. We can find out for you.

This particular service is for WordPress sites, but if you have other needs then we’d be happy to discuss them with you and get the service that is right for your business.

Yes, but this price point is for up to two hours a month. Ecommerce often needs more so it might depend on how many products you have in your store and how often your inventory has to be updated.